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LIMS moduleFor contract labs

A LIMS client portal — requests in, released results out.

The LIMS client portal in Swat iQua Suite lets your clients submit sample requests and projects, follow their progress and download CoAs and results history once released — each client seeing only their own records.

  • Client sample requests convert into samples
  • Project intake with review and approval
  • CoA download only after release
  • Released-results history per product
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Scientist preparing a client sample in a contract testing laboratory

Real product footage

Watch a client request become a registered sample.

Request lifecycle

From client request to lab sample — once.

A client sample request is submitted, reviewed by your staff and either sent back, approved or rejected. Approved requests convert atomically into samples, so one request never becomes two.

  1. SubmittedPortal user

    Request submitted

    The client enters the request and can preview the specification it will be tested against.

    Submitted

  2. ReviewLab staff only

    Reviewed by the lab

    Sent back for correction, rejected, or approved — optionally with an e-signature.

    In review

  3. ConvertedAtomic

    Sample created

    The approved request becomes a sample in Sample & Testing Management.

    Converted

  4. ReleasedCoA

    Results released

    After approval and the send-to-client gate, the client downloads the CoA.

    Released

Portal users can never approve their own requests — review actions are blocked for external sessions.

Key capabilities

Contract testing lab software clients can log in to.

  • Strict company scoping

    External portal users see only their own company’s requests, projects and results — checked on every lookup.

  • Project initiation

    Client projects with spec/STP, validation, calculation-sheet and other documents, approved Draft → In Review → In Approval → Approved.

  • Released-results history

    One client, one product: every released sample against every specification test, with columns tagged by spec version.

  • Notifications that are tracked

    Email notifications with a per-recipient ledger and resend for failures, plus a comment thread on each request.

  • CoA after release only

    A send-to-client gate and a CoA-released email. The portal offers the CoA only once it is released.

  • REST API access

    Client sample requests are available as a read resource on the versioned REST API.

    Integrations

How it works

One system for your lab and your clients.

Contract testing labs spend hours re-keying emailed requests and sending results by hand. Swat iQua Suite puts the client on the same records as the lab, behind strict boundaries.

Project intake before the first sample

A new client project is set up through project initiation: supporting documents are filed in four private categories, and the project is reviewed and approved by different people, with no administrator bypass and optional re-authentication. Rejecting a project returns it to Draft. Portal users see only their own company’s projects.

Requests that convert cleanly

Clients submit sample requests in the portal and can preview the specification. Your reviewers send requests back, reject them or approve them; a stale-update check stops two people overwriting each other. Approved requests convert into samples in one step, and from there testing follows the normal Swat iQua Suite LIMS workflow with segregation of duties.

Results the client can trust

When results are approved and released, the client is notified and can download the CoA. The released-results history report shows one product’s results across all samples and specification versions, on screen, as PDF or as Excel. Exports are logged and protected against spreadsheet formula injection.

Regulations

Designed to support contract testing obligations.

  • 21 CFR Part 11

    Optional e-signature on request approval, re-authentication on project approval and a full audit trail.

    21 CFR Part 11

  • EU GMP Annex 11

    Role-based access with external users confined to their own company’s data, and logged exports.

    EU GMP Annex 11

  • ALCOA+

    Requests, projects and results attributable to named users and kept complete in one record.

    ALCOA+

Keep exploring

Related pages

FAQ

Frequently asked questions

Can’t find your answer? Talk to our team — we reply within one business day.

What is a LIMS client portal?

A secure area where a contract lab’s clients submit sample requests, follow progress and collect released results. In Swat iQua Suite it works on the same records as the lab, so nothing is re-keyed.

Can one client see another client’s data?

No. External portal users are scoped to their own company on every lookup — requests, projects, results history and CoAs.

When can a client download the CoA?

Only after the sample has been approved and released through the send-to-client gate. The client is notified by email at release.

Can clients approve their own requests?

No. Review and approval are blocked for external sessions; only your staff can approve, optionally with an e-signature.

Is there an API for client requests?

Yes. Client sample requests are available as a read resource on the versioned Swat iQua Suite REST API.

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